A/B testing is a form of market research that assesses the appeal of candidate options. This technique mimics the way things are judged in the real world.
Accompanied Shopping Trips (ASTs)
Accompanied Shopping Trips are a market research technique where a moderator shadows a consumer on a shopping journey around store(s).
Ad Hoc Research
Ad hoc market research is commissioned in response to issues or initiatives arising within the client organisation, or in response to new external events that compel investigation.
Advertising testing is market research conducted usually at the final stage before advertising launch; allowing the brand to gain a sharp, timely read of likely impact.
Advertising Tracking Market Research
Advertising tracking involves measuring the appeal and power of advertising in terms of its effects on awareness, perceptions, consideration and usage.
Anchoring is an effect where an initial reference point can set expectations thereafter e.g. where a store flags up a standard price for product...
At-home testing involves placing a product in a respondent’s home and asking them to use it in the manner they normally would.
This is grouping a brand’s target market into segments; these being defined via questions about their attitudes.
The tendency of consumers to only take into account those options that come readily to mind...
Behavioural economics is a method of market research which makes use of methods of experimentation used by psychologists to study the way people make decisions.
This is the segmentation of a brand’s audience according to the behaviours they exhibit in relation to a brand’s product or service.
Blind testing aims to assess a product on the its intrinsic merits by hiding any reference to the wider brand.
Brand Funnel/Brand Funnel Tracking
The brand funnel is a concept that describes stages in customers’ relationship with brands.
Brand tracking is way of continuously measuring the health of a brand, both in terms of consumers’ usage of it...
CAPI/CATI Market Research
Computer Aided Personal Interviewing is a tool that, during face-to-face interviews, allows the researcher to...
Co-creation entails researchers working alongside the client brand and its target customers to formulate propositions...
Concept Testing evaluates the appeal of a proposition/product and the degree to which this fits with the target market’s needs and tastes.
Understanding confidence levels is essential to good quantitative market research. The term describes the likelihood that results...
This refers to the natural human tendency to only notice, recall and believe information that supports pre-existing understanding...
Conjoint analysis is used to gauge consumers’ preferences across a range of attributes belonging to a product or proposition.
Customer Panel/Community Research
This involves the creation of a body of customers who agree to be consulted on a periodic basis. The lifespan of the panel can be either,,,
Continuous Market Research/Tracking Studies
This is any market research that involves the measurement of something over time to see how it is evolving.
Customer Closeness Sessions
In an era where the need for customer-centricity trips off every Chief Executive’s tongue, this market research technique enables a brand’s...
Customer Satisfaction Surveys
These are surveys that measure how satisfied customers are with their experience of a particular interaction with a brand.
The bedrock of much market research, demographic information refers to a description of the characteristics of a given population.
Qualitative Depth Interviews
Depth Interviews are unstructured interviews that probe detailed aspects of attitudes, needs, wants and behaviours.
In contrast to new work specifically designed to meet a client’s need, desk research entails the collation and analysis of existing...
This is a list of instructions and questions that researchers use to shape the direction of qualitative market research interviews; be they...
This technique unpicks the relationship between each one of a set of variables (independent variables) and an overarching...
The world’s leading market research association, the European Society for Opinion and Market Research champions the role...
This is a broad term used to describe market research that aims to observe consumers in their own environments, doing the things...
Research interviewers stand on the threshold of a store and conduct a survey – aiming to talk to a representative sample of shoppers.
Framing is a cognitive bias which describes the way that humans react to a choice depending on how it’s presented – in particular...
Group Discussions/Focus Groups
A cornerstone of qualitative market research, focus groups involve convening a small sample (typically 6-8) of target...
Hall Test Market Research
A quantitative market research format which invites respondents to a central location – usually to test a given product/concept.
The unconscious positive bias a consumer may feel towards a given product/proposition because of wider perceptions of...
Heuristics are mental short cuts or ‘rules of thumb’ that allow people to make quick, ‘good enough’ decisions rather than make...
A form of ethnographic market research where some, usually senior, brand stakeholders plunge into the lives of their customers and...
A testing approach which bypasses the distorting effects encountered when respondents give very rational answers to direct...
A qualitative market research method where consumers are stopped whilst interacting with a brand – whether that be...
Market Research Quotas
These are a key tool in quantitative market research as they ensure the composition of a survey sample is in line with that...
Market Research Society (MRS)
With members existing in over 70 nations, the MRS is the world’s leading representative body for this sector. It is committed...
Maxx-Diff is a statistical technique that examines the way consumers decide between 3 or more attributes. It is sometimes...
This is where the market researcher leads a qualitative session, whether in the form of a one-to-one interview, focus group...
The covert testing of a store, during which the researcher conducts a ‘real’ visit and, without revealing their role, audits the customer experience.
Observational Market Research
See ethnographic research for more detail
Online Market Research Surveys
Online market research relies on a survey generation application being used to script the questionnaire. This captures all questions...
Concise descriptions of consumers that typically comprise key facts about their nature, plus montages of images that...
Exposing someone to a stimuli or information that unconsciously affects their subsequent responses/actions e.g. showing...
Qualitative Market Research
Consulting small samples of respondents, either singly or in groups, and delving deeply into the attitudes, tastes and needs...
Quantitative Market Research
Large-scale canvassing of opinion that aims to supply statistically robust answers to the research project’s questions.
This involves choosing a random selection of a sub-set of a total population/consumer group so that this sample is likely...
In essence this market research procedure plots the relationship between two variables and identifies the degree...