CUSTOMER INSIGHT AND STRATEGY

WE DRIVE ACTION

THAT SOFTWARE ALONE CAN'T

We combine our 20 years + expertise in retail, deep understanding of customers and analytical know-how to give you clarity on where to focus to unlock commercial opportunities in an ever-evolving landscape

WE BRING CUSTOMERS AND

BUSINESSES CLOSER TOGETHER

We know the power of customer stories in creating impact at the highest levels. We use creative techniques to get customer feedback heard and employees engage in developing action plans around it

OUR ANALYTICAL EXPERTISE TURNS

DATA INTO CLEAR COMMERCIAL

INSIGHTS

We cut through the growing glut of data to provide clear recommendations underpinned by rigorous statistical techniques and commercial savvy. We link customer feedback with behavioural analytics and transactional data for a complete understanding of the best route forward

WE GIVE YOU 20+ YEARS KNOWLEDGE

ON WHAT MAKES THE BEST 

EXPERIENCE

Get a taster for the latest insights in retail, see what defines the best store experiences and how the digital customer experience is moving forward. 

ENHANCING THE JOHN LEWIS

ON-THE-DAY EXPERIENCE

We’ve worked with John Lewis, one of the pioneers of NPS for over ten years advising on where store, delivery and online experiences can be enhanced to meet the evolving needs of its customers

USING CUSTOMER INSIGHT TO

DRAW THE DIGITAL ROADMAP

We link continual customer feedback about the web experience with site-behaviour analytics and transactional data to establish the commercial opportunity in enhancing the experience 

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