CUSTOMER INSIGHT AND STRATEGY
WE DRIVE ACTION
THAT SOFTWARE ALONE CAN'T
We combine our 20 years + expertise in retail, deep understanding of customers and analytical know-how to give you clarity on where to focus to unlock commercial opportunities in an ever-evolving landscape
WE BRING CUSTOMERS AND
BUSINESSES CLOSER TOGETHER
We know the power of customer stories in creating impact at the highest levels. We use creative techniques to get customer feedback heard and employees engage in developing action plans around it
OUR ANALYTICAL EXPERTISE TURNS
DATA INTO CLEAR COMMERCIAL
INSIGHTS
We cut through the growing glut of data to provide clear recommendations underpinned by rigorous statistical techniques and commercial savvy. We link customer feedback with behavioural analytics and transactional data for a complete understanding of the best route forward
WE GIVE YOU 20+ YEARS KNOWLEDGE
ON WHAT MAKES THE BEST
EXPERIENCE
Get a taster for the latest insights in retail, see what defines the best store experiences and how the digital customer experience is moving forward.
We’ve worked with John Lewis, one of the pioneers of NPS for over ten years advising on where store, delivery and online experiences can be enhanced to meet the evolving needs of its customers
We link continual customer feedback about the web experience with site-behaviour analytics and transactional data to establish the commercial opportunity in enhancing the experience
