CUSTOMER EXPERIENCE MANAGEMENT

PLATFORM

OUR INTELLIGENT PLATFORM MAKES

EASY WORK OF MANAGING FEEDBACK

Our CE platform combines engaging design, a 3-click intuitive user experience and role-level access with the ability to integrate advanced analytics and predictive modelling 

INTEGRATION WITH WORLD-CLASS TECH

real-time analysis on big data

We integrate TIBCO Spotfire Data Visualisation - identified by Gartner as a leading 
BI data visualisation and analytics solution. It is a smart, enterprise-class analytics platform
that delivers AI-driven, visual, geo, and streaming analytics.

ALL EXPERIENCE FEEDBACK

IN A SINGLE PLATFORM

See real-time customer experience feedback across all touchpoints and journeys in a single platform. Integrate internal operational metics, social feeds and other big data sources

TRACK PERFORMANCE THROUGH

ROLE-SPECIFIC DASHBOARD DESIGN

Our engaging dashboards offer an at-a-glance picture of key priorities, progress on KPIs, trends in analytics, watch-outs and developments to celebrate.

Role-specific access ensures stakeholders see what they can influence - from call centre agents to CEOs 

CLOSE THE LOOP

WITH CASE MANAGEMENT

Get alerted to poor customer experiences, decide the best actions to take and record these on our platform. Keep track of how quickly and effectively employees are closing the loop 

DIG DEEPER WITH TEXT ANALYTICS

MINING AND SLICE & DICE

Diagnose the root cause of issues by employing our Comment Analysis feature. Use our statistical modelling functions to see the drivers behind NPS and satisfaction. Full BI suite of slice and dice funtionality gives you the power to explore trends and identify opportunities for improvement

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