CUSTOMER EXPERIENCE MANAGEMENT
PLATFORM
OUR INTELLIGENT PLATFORM MAKES
EASY WORK OF MANAGING FEEDBACK
Our CE platform combines engaging design, a 3-click intuitive user experience and role-level access with the ability to integrate advanced analytics and predictive modelling
INTEGRATION WITH WORLD-CLASS TECH
real-time analysis on big data
We integrate TIBCO Spotfire Data Visualisation - identified by Gartner as a leading
BI data visualisation and analytics solution. It is a smart, enterprise-class analytics platform
that delivers AI-driven, visual, geo, and streaming analytics.
ALL EXPERIENCE FEEDBACK
IN A SINGLE PLATFORM
See real-time customer experience feedback across all touchpoints and journeys in a single platform. Integrate internal operational metics, social feeds and other big data sources
TRACK PERFORMANCE THROUGH
ROLE-SPECIFIC DASHBOARD DESIGN
Our engaging dashboards offer an at-a-glance picture of key priorities, progress on KPIs, trends in analytics, watch-outs and developments to celebrate.
Role-specific access ensures stakeholders see what they can influence - from call centre agents to CEOs
CLOSE THE LOOP
WITH CASE MANAGEMENT
Get alerted to poor customer experiences, decide the best actions to take and record these on our platform. Keep track of how quickly and effectively employees are closing the loop
DIG DEEPER WITH TEXT ANALYTICS
MINING AND SLICE & DICE
Diagnose the root cause of issues by employing our Comment Analysis feature. Use our statistical modelling functions to see the drivers behind NPS and satisfaction. Full BI suite of slice and dice funtionality gives you the power to explore trends and identify opportunities for improvement
