Integrating Spotfire into our Customer Experience portals for smarter data interrogation

Over the last 6 months we’ve been busy integrating TIBCO Spotfire Data Visualisation technology into our portal technology to strengthen our Customer Experience/VOC offering. TIBCO Spotfire, identified by Gartner as a leading visualisation and analytics solution, is a smart, enterprise-class analytics platform that delivers AI-driven, visual, geo and streaming analytics.

Here’s a snapshot of some of the exciting functionality we’ve been building so far…

Engaging, high-impact designs

Driving a culture of joined-up change – every area of the business getting access to relevant dashboards with customisable targets

Clear focus on what to action

Encouraging action on gripes and celebrating Wow Performers via alerts and closed-loop management

Text analytic exploration that uncovers ‘the whys?’

Slice & Dice functionality

Digging deep in an instant with Slice & Dice and full BI capability for interrogation and visualisation of all data

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Another year ownwards and upwards at ABA

3 newly refurbished rooms creating the perfect venue for groups, workshops and meetings

Another storming year for Raindrops on Roses, our gift shop that gives all profits to charity

Partnering Clarabridge to give clients best-in-class text analytics

The inside track on our newly evolved Customer Experience proposition

Read our latest report and learn how to create a step-change in customer satisfaction