Integrating Spotfire and Clarabridge into our Customer Experience solution for smarter data interrogation

Over recent months, we’ve been busy integrating TIBCO Spotfire Data Visualisation technology into our portal technology to strengthen our Customer Experience/VOC offering. TIBCO Spotfire, identified by Gartner as a leading visualisation and analytics solution, is a smart, enterprise-class analytics platform that delivers AI-driven, visual, geo and streaming analytics. 

Here’s a snapshot of some of the exciting functionality we’ve been building so far…

Engaging, high-impact designs

Driving a culture of joined-up change – every area of the business getting access to relevant dashboards with customisable targets

Clear focus on what to action

Encouraging action on gripes and celebrating Wow Performers via alerts and closed-loop management

Text analytic exploration that uncovers ‘the whys?’

We’re now using Clarabridges’ text analytics to identify themes and emotions in verbatim comments

Slice & Dice functionality

Digging deep in an instant with Slice & Dice and full BI capability for interrogation and visualisation of all data

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