Mystery Shopping

Driving sales by reinforcing good service and overcoming weaknesses

• Highly trained, UK & Ireland shopper panel
• Repeat business won via results that have credibility at all levels of client organisations
• Whole process run online – supported by our in-house web developers
• Feedback to your stores within 48 hours of shops being undertaken
• Within 48 hours of last visit, board-level presentations that focus on ‘new news’ and the keys to resolving problem areas
• Offer a world-wide service
• Big and small programmes – from 600 to 30 monthly visits
• Run ongoing programmes for 15 major UK retailers – plus many ad hoc studies